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Innovative Customer Strategy, including loyalty program design, CRM optimisation, gamification, hyper-personalisation subscription and all the latest engagement techniques
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Engage with global network of technology and service providers across the customer engagement industry through our partner directory
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Customised solutions for your businesses
We are experts in all aspects of Loyalty, Data and CRM. We are leaders in developing Customer Engagement, See our services ...
Dream until your dreams come true
Our associate consultants can be placed in your business to bolster your loyalty and CRM teams ...
Consultancy Services
Programme Optimisation & Innovation
We help our clients to innovate and differentiate their existing customer strategies. If you have a program that is underperforming or has stayed the same for some time, then we can help you to develop program performance.
Tech Review & Recommendations
If you are reviewing your tech solutions for customer engagement, or wondering if you should, then we can help. We have close relationships with 40+ tech providers across loyalty, CRM and customer engagement and we can match capabilities to your requirements, saving you significant time and resource in selecting new partners
Loyalty Strategy Design and Implementation
If you’re at the very start of your customer engagement journey then we can help. We have built full international loyalty program design for brands like Mall of Qatar, Papa Johns Pizza and LK Bennett. We are future-focused, innovative and highly experienced.
CRM Campaign Optimisation
CRM is a vital, but often overlooked aspect of customer loyalty. We can help you to maximise your customer contact, developing omnichannel comms that acquire, nurture and retain your customers
Market Research & Customer Analytics
We partner with several market research businesses, including YouGov, to provide market-leading qual and quant customer research to help you understand your customer’s needs. We have a team of Data Analysts, proficient in generating key customer insight from the data.
Business Case for Scenario Testing and Planning
Measuring the Return on Investment for loyalty can be difficult. We are experts in understanding all the costs involved with building and managing a loyalty program, and we will build a detailed 3+ year business case to enable you to test different scenarios and plan for growth.
Consultancy services across Loyalty, CRM and Customer engagement
We are a strategic consultancy with a laser focus on Loyalty, CRM and customer engagement. We help our brands to build innovative loyalty programs, differentiate existing customer strategy, optimise CRM and understand their customer. We can also provide market research, financial modelling, run technology RFPs and data analytics. We have helped brands like Papa Johns, Decathlon, Christian Louboutin, Carolina Herrera, Coach, Kate Spade, Mall of Qatar and LK Bennett to build customer engagement and revenue.
Program health check and innovation workshop
Are you right at the start of your loyalty journey? Or managing a dated or underperforming program? We have a product that will help you to benchmark your program against the market, investigate innovation and the latest trends and understand the needs of all stakeholders. We will work with you to build a blueprint of the future of customer strategy for your business so you can invest in growth, based on the best forward path for your business and the customer. Prices from just £10k, 4-6 week turnaround.
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View common questions
We partner with best in class vendors in the Loyalty and CRM space, see our frequently asked questions here …
Looking for support?
We can support placing individual expertise in your business permanently or on contract …
