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Future of Loyalty Podcast

Welcome to The Future of Loyalty Podcast, with me, Tom Peace.

The Future of Loyalty are a series of informative and engaging podcasts with a laser focus on the emerging trends within the customer loyalty, engagement and CRM sector. I invite industry leaders and subject matter experts to discuss future developments in customer strategy and all our discussions are focused on where the industry is going next. Our discussions are fuelled by a passion for new developments and innovations in the sector and we aim for about 20 minutes, perfect for your coffee break, lunchtime or your journey home.​​​

Title

Duration

Published

The Importance of Social Media in Loyalty Programmes with Louisa Evans and Zsuzsa Kecsmar

September 25th, 2024

20m

Investigating the future of Retail Banking Customer Loyalty with Jas Shah

September 18th, 2024

40m

Understanding the emerging trends in Luxury Loyalty with John Russo

August 8th, 2024

29m

Understanding the emerging trends in CRM with Craig Kent

August 1st, 2024

32m

What's next for retention marketing with Tom Burrell

July 23rd, 2024

27m

The future of airline loyalty programmes with Richard Moore

July 16th, 2024

26m

The latest trends in customer experience with Ed Deason

July 10th, 2024

25m

The impact of psychology on loyalty programmes with Ben Stirling

June 19th, 2024

33m

Creating emotional connections through loyalty strategy with Lia Grimberg

June 11th, 2024

15m

The future of sustainability in loyalty with Bogdan Shkarupa

June 4th, 2024

15m

Is Blockchain the future platform for loyalty with Anke Hsu

May 29th, 2024

15m

Tim Mason's golden rule of marketing

April 25th, 2024

15m

Are Web3 and Blockchain going to be successful with Geert Roete

April 10th, 2024

15m

Shopper marketing solutions for grocery Andrew Mann and Anders Mittag

April 4th, 2024

15m

The Loyalty People and IMA Europe collaboration, with Dennis van den Berg

March 15th, 2024

14m

Challenges in grocery loyalty with Andrew Mann and Anders Mittag

February 9th, 2024

15m

Analysing Gen Z Behaviour to Loyalty Programs, with Jaimi Farrey

January 31st, 2024

16m

How will AI revolutionise Loyalty with James Mackenzie

January 19th, 2024

23m

What will the CMAs review of UK membership pricing mean with Tom Nichols

December 14th, 2023

13m

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