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Loyalty Chats With TLP #2

This weeks Insight and Poll is sponsored by Marigold and features a fantastic quick read by them on the Psychology of Loyalty. Marigold break down the psychological theories in...

Written by The Loyalty People

19th January 2024

Join us as we explore the potential of AI in the loyalty industry in this second episode of "Loyalty Chats with TLP."



Our MD, is joined by James Mackenzie the Associate Director at Hippo.



In this episode, TLP and James talk about how, over the past five years, modern AI has had a significant impact on customer care and how loyalty brands should train AI to handle customers more effectively.



Click on the link below to listen and share your feedback.

https://www.youtube.com/watch?v=28voNw5kziU

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