What Future Consumers Shop For
Josie has set up successful loyalty programmes for both Volkswagen and SEAT, covering prospect nurture, aftersales and CRM. She was heavily involved in the development of a...
2nd September 2021
More than the core product
The pandemic has ushered in a surge towards self-care and making the quality of everyday life better. Consumers are becoming so much more conscious of the organisations behind the brand name and their CSR credentials. Fair employee treatment, sustainable sourcing and production are increasingly important.
How buying supports self-actualisation
Everyone's heard of Maslow's hierarchy but we shop according to how the products fit with our lifestyle and how we see ourselves. Does buying a certain pair of shoes over another support those in developing countries? Yes if you purchase a pair of TLPs.
If someone was looking to live a zero-waste lifestyle a meal-box with fully recyclable packaging and absolutely no food waste might opt for Gousto over a supermarket shop collecting armfuls of non-recyclable plastic bags.
Experiential shopping
Physical retail stores will never be the same again with the boom of digital but also consumers valuing in-person interaction so much more.
Retail spaces are slowly transforming into extended community circles that help people reconnect with society in the post-Covid world.
You can find even more insight in The Loyalty Community Newsfeed: