We build loyalty that actually works

From strategy to execution, we help brands build customer loyalty.
No fluff. No jargon. Just proven CRM, customer engagement, and loyalty programmes built by people who’ve been in your shoes.
Our team, and global network of experts, bring real-world experience across travel, retail, finance, hospitality, luxury, FMCG, B2B, and more.
We don’t just create frameworks. We roll up our sleeves and help you deliver.

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TLP Collective is now open to Founding Members.

This space has been built for people working in loyalty, CRM, and customer strategy who want thoughtful conversation, shared learning, and genuine human connection without noise or performance.

As a Founding Member you can help shape how the Collective evolves.

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TLP Signals

We curate the most important Customer Loyalty, CX and CRM signals so you don’t have to.

TLP Signals Newsletter | Rezolve AI acquires Reward for $230m

Here are the most meaningful signals from the past seven days, focused on structural shifts across loyalty, CX, CRM and payments.

Yum China loyalty programme surpasses 590 million members Yum China’s loyalty ecosystem across KFC and Pizza Hut has reached roughly 590 million members. Loyalty customers now account for more than half of total sales, supported by app-based ordering, tiered benefits and paid perks that drive frequency and scale.