Terms & Conditions

We've kept these terms straightforward so you know exactly how things work. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

These Terms govern your access to and use of the website theloyaltypeople.global and all services provided by The Loyalty People Ltd ("TLP," "we," "us," or "our"), including TLP Collective, our professional community platform hosted on Circle (tlpcollective.co), and any consulting, research, content, or training services we provide.

Separate terms apply to vendors and commercial partners — please refer to our Vendor and Media Partner Terms at theloyaltypeople.global/partner-terms.

1. About Us

The Loyalty People Ltd is a company registered in England and Wales, operating as an independent loyalty, CRM, and customer strategy consultancy and intelligence platform.

2. Scope of Services

2.1 Website and Content

Our website provides thought leadership articles, reports, eBooks, research, news, and editorial content relating to loyalty, CRM, customer strategy, and adjacent disciplines. Access to much of this content is free of charge. Some content may require registration or a paid membership.

2.2 TLP Collective

TLP Collective is our professional community platform hosted by Circle (CircleCo, Inc.) at tlpcollective.co. By joining TLP Collective, you agree to these Terms and to Circle's Terms of Service at circle.so/terms. In the event of any conflict regarding platform operation, Circle's terms govern.

2.3 Consulting Services

Consulting, research, and strategy engagements are subject to a separate written Statement of Work or engagement letter. These Terms apply to the extent not inconsistent with that agreement.

2.4 Training and Courses

TLP may offer training programmes, online courses, or cohort-based learning products. Enrolment constitutes a separate agreement, the terms of which will be presented at the point of purchase or enrolment.

3. Account Registration

To access certain services, including TLP Collective, you may be required to register for an account. When registering, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your login credentials secure and confidential
Take responsibility for all activity that occurs under your account
Notify us immediately at legal@theloyaltypeople.global if you suspect unauthorised use of your account

You must be at least 18 years of age to register for an account or use our services.

4. Acceptable Use

Please use our website, content, and TLP Collective only for lawful purposes and in a manner consistent with these Terms. You must not:

Use our services in any way that violates applicable law or regulation
Post, share, or transmit any content that is unlawful, defamatory, offensive, harassing, discriminatory, or otherwise harmful
Impersonate any person, company, or entity, or misrepresent your affiliation with any organisation
Use TLP Collective to solicit, spam, or conduct unsolicited commercial promotion
Scrape, harvest, or systematically extract data from our website or TLP Collective without our prior written consent
Attempt to gain unauthorised access to any part of our services or systems
Introduce malicious code, viruses, or technically harmful material into our systems
Reproduce, redistribute, or commercially exploit TLP content without prior written permission

We reserve the right to remove content, suspend access, or terminate accounts where these Terms have been breached.

5. Community Standards (TLP Collective)

5.1 Professional Conduct

Engage constructively and respectfully with all members
Maintain confidentiality of sensitive information shared by other members in closed discussions
Declare any commercial interest when sharing vendor-related perspectives or recommendations
Do not use TLP Collective to directly solicit business from other members without TLP's prior written approval

5.2 Content Standards

Do not post content that is misleading, inaccurate, defamatory, or that infringes third-party rights
Do not post promotional or advertising content without TLP's prior written agreement
Attribute third-party content correctly and do not reproduce copyrighted material without prior written permission

5.3 Member-Generated Content

TLP does not moderate all content in real time and is not responsible for member-generated content posted within TLP Collective. Content posted by members reflects their individual views, not those of TLP. We reserve the right to moderate, edit, or remove any content we consider to be in breach of these standards, without prior notice. Repeated or serious violations may result in suspension or permanent removal from TLP Collective.

6. Membership and Fees

6.1 Free Access

Certain areas of TLP Collective and our website content are available free of charge. Free membership may be subject to limitations on access or features.

6.2 Paid Membership

Paid membership tiers grant access to additional content, events, discussions, or resources. Fees and benefits will be clearly stated at the point of purchase. Payment is processed securely by Circle's payment infrastructure. TLP does not store payment card details.

6.3 Cancellation and Refunds

You may cancel your membership at any time. Cancellation takes effect at the end of your current billing period. We do not offer partial refunds for unused membership time unless required by law. If you believe a charge was made in error, contact legal@theloyaltypeople.global.

6.4 Changes to Fees

We will provide no less than 30 days' written notice before any fee change takes effect. Continued membership following a fee change constitutes acceptance of the new pricing.

7. Intellectual Property

7.1 TLP Content

All content authored or published by TLP — including reports, articles, eBooks, frameworks, diagrams, brand assets, course materials, and editorial content — is the intellectual property of The Loyalty People Ltd, protected by UK and international copyright law. You may share, link to, or reference TLP content for non-commercial purposes, provided TLP is clearly attributed. You may not reproduce, republish, adapt, or commercially exploit TLP content without prior written permission.

7.2 Member and User Content

Content you post within TLP Collective remains your intellectual property. By posting content, you grant TLP a non-exclusive, royalty-free licence to use, display, and distribute that content within TLP Collective for the purposes of operating the platform. You confirm that you have the right to post any content you share and that it does not infringe third-party rights.

7.3 Third-Party Content

Content produced by partners, sponsors, or contributors remains the intellectual property of the originating party. TLP does not claim ownership of third-party content hosted or linked on its platform.

8. Disclaimers and Limitation of Liability

8.1 Information Only

Content published on our website and within TLP Collective is provided for information and professional development purposes only. Nothing in our content constitutes legal, financial, regulatory, or commercial advice.

8.2 No Warranty

Our website and services are provided on an "as is" and "as available" basis. We make no warranty, express or implied, regarding the accuracy, completeness, timeliness, or fitness for purpose of any content or service.

8.3 Limitation of Liability

To the fullest extent permitted by applicable law, TLP's total liability to you for any claim shall not exceed the amount you have paid to TLP in the 12 months preceding the claim, or GBP 50 for free users. TLP is not liable for any indirect, consequential, incidental, special, or punitive loss or damage, including loss of profits, data, goodwill, or reputation.

8.4 Third-Party Platforms

TLP is not liable for any service interruption, data loss, or technical issues attributable to Circle's platform. Circle's own terms and liability provisions govern the operation of TLP Collective.

8.5 Force Majeure

TLP shall not be liable for any failure or delay resulting from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, government action, failure of third-party platforms, or industrial action.

9. Third-Party Links and Partners

Our website and TLP Collective may contain links to third-party websites or partner resources. These are provided for convenience and do not constitute endorsement by TLP. Our Partner Directory lists third-party vendors and solution providers. Inclusion in the directory does not constitute a TLP recommendation or endorsement unless explicitly stated in writing.

10. Data Protection and Privacy

TLP processes personal data in accordance with our Privacy Policy at theloyaltypeople.global/privacy-policy, incorporated into these Terms by reference. TLP Collective data is also subject to Circle's Privacy Policy at circle.so/privacy.

11. Termination

TLP reserves the right to suspend or terminate your access to any or all services at any time if we reasonably believe you have breached these Terms, engaged in conduct harmful to TLP or our community, or where required by law. You may close your account at any time by contacting legal@theloyaltypeople.global. Provisions that by their nature should survive termination shall do so, including intellectual property, disclaimers, limitation of liability, and governing law.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated no less than 14 days before they take effect. The latest version will always be available at theloyaltypeople.global/terms.

14. Contact

The Loyalty People Ltd

Legal: legal@theloyaltypeople.global

General: letstalk@theloyaltypeople.global

Web: theloyaltypeople.global