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#4: Challenges in the Grocery Loyalty Sector

In this latest episode of 'Loyalty Chats with Tom' our MD converses with Andrew Mann of North Bailey and Andrew Mittag from Lobyco. Andrew has managed loyalty at Tesco Clubcard, Nectar, M&S and Coop UK, while Anders developed the customer loyalty proposition for Coop Denmark before setting up Lobyco, a tech solution for grocery loyalty.

 

They discuss today's difficulties in the grocery loyalty sector, especially with respect to economic pressures and membership pricing. They then put forward some solutions for grocers utilising AI for data collection and processing to create a hyper-personalised customer experience.


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