How will AI revolutionise Loyalty with James Mackenzie

Join us as we explore the potential of AI in the loyalty industry in this second episode of "Loyalty Chats with Tom."

Our MD, is joined by James Mackenzie the Associate Director at Hippo.

In this episode, Tom and James talk about how, over the past five years, modern AI has had a significant impact on customer care and how loyalty brands should train AI to handle customers more effectively.